You may cancel your subscription at anytime, yes. We do offer a 30-day money back guarantee. If you are not 100% happy with our system you may contact us within your first 30-days for a complete refund on your initial subscription cost. Please note: If you are on a platform that supplied you with a beacon, you must first return the equipment prior to a refund or cancellation approval.

These two notifications are very powerful, but are very different.

BEACON NOTIFICATIONS: Your Pro Series Beacon will take whatever active promotion you have active in the mobile app, and will broadcast that same promotion out to your customers' mobile devices that have the NETcinity mobile APP as they drive within 260 feet of your business! The beacon message appears right on the user's cell phone even if the phone is asleep and the message stays there until the user sees it, or swipes it away.

PUSH NOTIFICATIONS: Business owners with Platinum Platform service have the ability to send a mass broadcast message out to all their customers (and non-customers) who have favorited the red heart icon of the business within the app. When a Platinum Platform owner sends a Push Notification broadcast, the sent messages appear right on the end users mobile device and the message stays there even if the phone is asleep or until the user sees it. Push Notifications are FAR BETTER than email communication because they have a near 99% open rate!

That's a great question! Since all NETcinity systems are verified Apple™ APP Store and Google™ Play Store systems, our products, services, and platforms have all passed compliance. When users use the service they are agreeing that your business may send a message to their device, and that they may mute those notifications within settings at anytime.

We strongly recommend mounting your new beacon on the outside front of your business. Possibly somewhere above your business's front door. Our beacons are weather resistant to water splashes and may be mounted outdoors. However we do not recommend mounting beacons in the continuous direct rain or where vandals may reach and damage them. So an economical weatherproof outdoor box may be purchased during checkout. If your business has an awning above the front door, we recommend mounting it in semi-dry locations to keep it out of the continuous direct rain. Getting the beacon splashed with water will not affect it. However constant weather elements may affect it.

Yes. You may upgrade or downgrade to different platform levels by contacting support at anytime. If you are on a platform that DOES include a Bluetooth beacon(s) and you are downgrading to a platform that DOES NOT, you will need to return the beacon equipment prior to your subscription level change taking effect. You may switch between platforms that do include a beacon without exchanging any equipment though.

Yes! In fact, most of our clients run the same promotions from month to month or week to week. Your past promotions will save as drafts so that when/if you wish to run that same promotion again, you will simply click the ACTIVE button and the promotion will go live again instantly across all systems. You can build and save an unlimited amount of promotions for easy-click and go later use. Keep in mind that you will want the Gold or higher platforms to have the ability to switch promotions more than once per month though.

That's a great question. The Bronze and Silver platforms both only allow you to change, update, or alter your active promotion once every 30 days. Your promotion may still be seen or displayed in the app an unlimited amount of times. Additionally, if you are on the Silver Platform which comes with our bluetooth beacon, you are not limited to the amount of customer phones your beacon can connect with as they pass by. But, our Bronze and Silver platforms will only allow you to change or modify your promotion once every 30 days.

The NETcinity Pro Series Bluetooth Beacon is actually aware of how many times per day your customer passes, and if your customer does NOT want to be bothered. With that technology in mind, the beacon will not place more than one notification on the device per every 12 hours. If a customer drives by multiple times per day they will likely only receive 1 notification. All users also have the ability to mute, pause, or turn off notifications with ease to help ensure that you are never bothering them.

Our NETcinity Pro Series Beacons have a signal range of 260 feet. (that's approximately ¾ of a football field) We strongly recommend mounting your new beacon on the outside front of your business. Possible somewhere above your front door on the outside of your business. Many times commercial glass can affect the beacons ability to transmit at full strength when mounted inside. If the front of your business is located further than 260 feet from the street, you may add an economical weatherproof box during checkout which allows you to place your beacon in a safe weatherproof container and easily mounted closer to the roadway.

The Bronze Platform is the only platform that does NOT include one of our Bluetooth Beacons. This entry level platform allows your business to have a listing in the local community NETcinity mobile app only, along with 1 promotion change per month.

Yes. All our platforms that support beacon notifications can support an unlimited amount of Bluetooth beacons on one single account. You may add additional beacons to your subscription during checkout at a greatly reduced price allowing you to place them in delivery vehicles or at additional business locations. All beacons are fully mobile and do not require charging or wires.

Those are great questions! Your Pro Series Bluetooth beacon will last approximately 18 to 24 months under normal circumstances. You will receive a new replacement beacon at no charge when the battery level reaches below 10%. Installing or replacing the beacon couldn't be easier. There are no wires, no syncing, and generally no tools needed to mount your beacon when it arrives! Your beacon is about the size of a 2" hockey puck and mounts using the included double sided sticky tape. Be sure to place your beacon high enough so that vandals cannot damage it. Damaged or stolen beacons may incur a minimal replacement fee.